Call us on 0800 6122 192 or email: enquiries@rostrvm.com

Terms & conditions

Please read our terms and conditions and privacy policy carefully before using the Rostrvm Solutions website (“this website”). Your use of this website and its content means that you agree to them. If you do not agree to these terms and conditions, you do not have permission to access this website and you should not use it.

1. Use of this website

We have taken much care over the compilation and presentation of the information made available on this website. We strive to ensure the accuracy of all of the content. However, it is provided “as is” and without any warranties. We do not accept any liability for the use made by you of material and information derived from this website, which should only be used for guidance purposes.


2. Limits on service

Registration or payment of a subscription fee entitles you to access certain information, documents and software downloads provided on this website. In addition, Rostrvm Solutions Limited will provide limited clarification of the meaning of this website’s content via email addressed to enquiries@rostrvm.com. If you wish to obtain any additional advice or services from Rostrvm Solutions or any other contributor to this website then you will be required to give formal instructions and enter into a separate commercial agreement.


3. Copyright and trademarks

The rights in the designs and content of this website are owned by or licensed to Rostrvm Solutions Limited. Copyright, trademarks and other intellectual property rights protect them. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this website or any downloaded documents without the express permission of Rostrvm Solutions Limited. You may view or print individual pages only for your own use.

rostrvm ®, CLIPboard ®, Invex ®, rostrvm CallManager ®, rostrvm AdVisor ®, rostrvm OutBound ®, rostrvm CallDirector ®, rostrvm CallBroker ®, rostrvm ControlCentre ®, rostrvm InterAct ®, rostrvm AuditLog ®, rostrvm ReportWriter ®, rostrvm CallGuide ®, rostrvm ScreenPhone®, rostrvm Switchless ®, and rostrvm InterFace ® are registered trade marks of Rostrvm Solutions Ltd.

All other brand and product names are trademarks, registered trademarks or service marks of their respective holders.


4. Links and advertisements

This website provides links to and content from other Internet sites and resources. However, Rostrvm Solutions Limited has no control over these other Internet sites and resources and you acknowledge and agree that Rostrvm Solutions Limited is not responsible for the availability of these external sites or resources and does not endorse and is not responsible or liable for any content, advertising products, services or other materials on or available from these external sites or resources.


5. Data protection and privacy

Any details which you provide to us from which we can identify you are held and processed in accordance with our Privacy Policy.

This means that we will use such information to process registrations, subscriptions and deliver the relevant information associated with such in a timely and professional manner. Additionally, we will use information gathered to continually improve your online experience and keep you informed of enhancements to this website.

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access.


6. Disclaimer

Every care has been taken in the preparation of the information available on this website but it is intended to provide general information on the subject matter and is not an exhaustive treatment of it. You assume full responsibility and risk of loss resulting from the use of this website and information derived from it.


7. Warranties

This website, is provided “as is” and Rostrvm Solutions Limited makes no express or implied representations or warranties regarding them, including warranties of merchantability, satisfactory quality, title, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Rostrvm Solutions Limited does not warrant that this website and information contained in it will be error-free or will meet any particular criteria or performance or quality. Although this website will be regularly updated, no representation or warranty is given that the information accessible from this website is current, accurate or complete.


8. Limitation of liability

Rostrvm Solutions Limited will not be responsible in any circumstances for any loss or damage you may suffer in connection with your use of this website. Rostrvm Solutions Limited will not be liable for any direct or indirect loss or any special, incidental, consequential or punitive damages or any other damages or loss of profits whatsoever, whether in an action in contract, statute, tort (including negligence) or otherwise, relating to the use of this website. We will not be responsible for any wasted expenditure, corruption or destruction of data.


9. Availability

We are not liable for any damages or losses resulting from your inability to use this website. Because of the nature of the Internet, this website is provided on an “as available” basis and we cannot promise that this website will be uninterrupted or entirely error free. We will not be responsible to you if we are unable to provide access to this website for any reason.


10. General

If any provision of these terms and conditions is held to be unreasonable, invalid or unenforceable for any reason, that will not affect the validity of the other terms and conditions which will continue to be of full force and effect.

We may change this website or these terms and conditions of use at any time. If you use them after we have posted the changes you will be bound by the new terms.

This website is operated and controlled from the United Kingdom and these terms and conditions and your use of this site are governed by and construed in accordance with the laws of England and Wales. Any disputes will be decided only by the courts of England and Wales. Anyone using this site from another jurisdiction is responsible for ensuring compliance with the local laws applicable to that jurisdiction.

This site is owned and operated by Rostrvm Solutions Limited, Dukes Court, Duke Street, Woking, Surrey GU21 5RT, United Kingdom. If you have any queries, please contact: enquiries@rostrvm.com

 

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    • “It’s a cliché, but if you don’t measure it, you can’t manage it…….. .”

    • “If you have a new idea, Rostrvm will make it work. Their applications open up so many new avenues for us and ensure we stay ahead of the game…..

      One-Sure Insurance

    • "For team leaders the management information is useful in one to one reviews. It allows us to easily show how Officers are performing as individuals and in comparison with the team."

      London Borough of Wandsworth

    • “We are delighted with the increase in productivity overall, and the improvement in customer satisfaction levels and staff motivation.”

      Canterbury City Council

    • One of our customers used rostrvm DeskTop on a mixture of legacy applications and has reduced the time and hassle required to handle a data entry and processing task from 12 minutes to 45 seconds!

    • “We are pleased with the way the project is going and look forward to a long-term relationship with rostrvm”

      Aquira

    • “It is crucial that the technology infrastructure that we operate reflects the same ability to move quickly to take advantage of any opportunities. The rostrvm product is ideally suited for that environment.”

      Asia Risk Technologies

    • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes.”

      Autonet Insurance

    • “We would recommend rostrvm to another call centre and we have other companies come to our site to see it in action - it’s a great piece of kit which suits our needs”

      EDF Energy

    • “rostrvm CallGuide technology allows us to capture information from people who are phoning us, emailing us, dropping in to see us, faxing us or sending an SMS.”

      London Borough of Wandsworth

    • “The Customer Service Centre isn’t just about handling large volumes of calls efficiently; it’s about taking ownership and dealing with customers’ problems effectively”

      Nottinghamshire County Council

    • “rostrvm really does do exactly what it says on the box and its capabilities are there when we are ready to use them.”

      Fidessa group plc

    • “The rostrvm system offers flexibility with the way we handle customers calls with the automation of specific transactions, intelligent routing, means we can do more without having to spend more!”

      West Bromwich Building Society

    • “The callback facility means that our customers perceive that they are getting a high quality service whilst giving us the control to handle the call volumes.”

      London Borough of Wandsworth

    • You and the team at Rostrvm helped me solve a problem caused by a third party within 2 hours and without mentioning that it wasn’t your API changed.  Your help was much appreciated.

      Support user

    • “The dialler solution ensures productivity and structure for our agents, whilst it provides the business with reporting in order to lever performance and maximise our campaign strategy.”

      First Choice Holidays

    • “We called on a number of technology suppliers to see what they could offer and chose Rostrvm because they could provide everything we needed at a very competitive and cost-effective price.”

      Fidessa group PLC

    • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes”

      Autonet Insurance

    • “Working with rostrvm has been very straightforward. They have taken the time to understand what we need and delivered exactly what we need.”

      Nottinghamshire County Council