Call us on 0800 6122 192 or email: enquiries@rostrvm.com

  • Rostrvm Solutions Limited – About us

  • Privacy policy

    Rostrvm Solutions Limited treats your information as confidential. This privacy policy explains what information we collect about users of our website(s) and describes how we will use it.

    This privacy policy was last updated in May 2012 to provide additional clarity on the information we collect, how we use that information and in particular our policy on the use of ‘cookies’. Please note that whilst the content of this privacy policy has been extended to provide more detail, our practice has not changed – we aim to deliver a smooth and efficient web site to you and the visitors that follow you, to learn a little bit about who visits us and to gain an insight to your specific interests so that we can provide you with additional information that we hope will be of value.

    If for any reason you do not wish to receive further product and marketing information from us then it is easy to tell us. For example our customer newsletter and similar emails contain a link to allow you to remove your email address from our marketing lists.

    This privacy policy applies to all public web sites owned and maintained by Rostrvm Solutions Limited – www.rostrvm.com, its linked blog and related sub-domains such as web.rostrvm.com. It should be noted that these sites can also be reached via alternative rostrvm-related addresses such as rostrvm.co.uk and rostrvm.net.

    Our website contains links to other sites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, your information may be used by the operators of those sites in accordance with their privacy policy, which may differ from ours.

    What information do we collect?

    The majority of information we collect is anonymous aggregated data. For example we use industry standard tools – such as Google Analytics and our web server logs – to

    • understand web traffic volumes by time of day, geographic area, user device type, ISP and domain
    • identify the source of web traffic such as search engines, social networks and advertising

    Rostrvm Solutions Limited collects more specific information about you in certain circumstances:

    • details you provide on registration or completing forms to access our free calculator tools &  research and opinion papers
    • information we learn about you from your use of our service
    • we may collect additional information in connection with your participation in any promotions, competitions and surveys offered by our web site.

    We will treat all your information as confidential . We will fully comply with all applicable UK Data Protection and consumer legislation. Any personal information which you provide to us is held in accordance with the registration we have with the Data Commissioner’s Office.

    Please tell us immediately if any of your personal details (name, email address etc.) change, so that we can ensure our records are up to date.

    What information is NOT collected?

    If you use our on-line planning tools – such as the predictive dialler calculator - the data you enter is NOT collected by Rostrvm Solutions. We understand that this information is both personal and potentially sensitive. We have designed our tools so that your information is processed entirely on your device with no transmission of your data to our web site.

    What do we do with the information we collect?

    We will use anonymous information to:

    • monitor aggregated use of our website in order to identify typical user preferences and track the volume and source of traffic on particular pages
    • identify technical errors on our web site and identify improvements in the structure and navigation of our web site(s) with the aim of enhancing the experience for all web users
    • share aggregated statistics relating to use of our web site(s) with third parties such as reputable business partners

    Where more specific information is available about you – for example you have provided your details to access specific areas of our web site(s) – then we use this information:

    • to manage your account with us
    • for administering membership of our service
    • to enable us to provide you with a better service
    • to monitor your use of our website in order to infer your specific preferences and areas of interest. We use this information to provide you with specific additional information that we hope will be of interest to you

    We may contact you by post, fax, email or telephone. If at any time you decide you no longer want to be contacted by us or to receive offers and information from Rostrvm Solutions Limited, please send an email to enquiries@rostrvm.com and we will remove you from our mailing list.

    We do NOT share information about you outside Rostrvm Solutions Limited.

    Marketing

    We may use your information to notify you about changes to the functionality of our web site. We may send you offers or information which we think you may be interested in. Links in our marketing emails that reach our web site(s) can be used to infer your specific preferences and areas of interest.

    If for any reason you do not wish to receive further product and marketing information from us by email then it is easy to tell us. For example our customer newsletter and similar emails contain a link to allow you to remove your email address from our marketing lists.

    What about cookies?

    “Cookies” are small pieces of information that are stored on your device by your browser. The Rostrvm Solutions website uses cookies to enable us to personalise your visits to our website. Our cookies do not contain any personally identifiable information. You can learn more about cookies at http://aboutcookies.org

    The cookies that we use are ‘Session, or transient cookies’ or ‘Permanent, persistent, or stored cookies’ as described in the aboutcookies.org frequently asked questions. Our ‘live chat’ facility also uses Flash Cookies.

    We do NOT set any third party cookies.

    Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. You do not need to allow your browser to accept cookies in order to use our service, however please note that if you turn cookies off some parts of our web site will be a little irritating – repeatedly requesting log-in details for example.

     

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      • “The rostrvm system offers flexibility with the way we handle customers calls with the automation of specific transactions, intelligent routing, means we can do more without having to spend more!”

        West Bromwich Building Society

      • “Working with rostrvm has been very straightforward. They have taken the time to understand what we need and delivered exactly what we need.”

        Nottinghamshire County Council

      • “If you have a new idea, Rostrvm will make it work. Their applications open up so many new avenues for us and ensure we stay ahead of the game…..

        One-Sure Insurance

      • “It is crucial that the technology infrastructure that we operate reflects the same ability to move quickly to take advantage of any opportunities. The rostrvm product is ideally suited for that environment.”

        Asia Risk Technologies

      • “We called on a number of technology suppliers to see what they could offer and chose Rostrvm because they could provide everything we needed at a very competitive and cost-effective price.”

        Fidessa group PLC

      • “We are pleased with the way the project is going and look forward to a long-term relationship with rostrvm”

        Aquira

      • “The Customer Service Centre isn’t just about handling large volumes of calls efficiently; it’s about taking ownership and dealing with customers’ problems effectively”

        Nottinghamshire County Council

      • “rostrvm really does do exactly what it says on the box and its capabilities are there when we are ready to use them.”

        Fidessa group plc

      • “The dialler solution ensures productivity and structure for our agents, whilst it provides the business with reporting in order to lever performance and maximise our campaign strategy.”

        First Choice Holidays

      • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes”

        Autonet Insurance

      • “We are delighted with the increase in productivity overall, and the improvement in customer satisfaction levels and staff motivation.”

        Canterbury City Council

      • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes.”

        Autonet Insurance

      • “We would recommend rostrvm to another call centre and we have other companies come to our site to see it in action - it’s a great piece of kit which suits our needs”

        EDF Energy

      • “It’s a cliché, but if you don’t measure it, you can’t manage it…….. .”

      • One of our customers used rostrvm DeskTop on a mixture of legacy applications and has reduced the time and hassle required to handle a data entry and processing task from 12 minutes to 45 seconds!

      • “The callback facility means that our customers perceive that they are getting a high quality service whilst giving us the control to handle the call volumes.”

        London Borough of Wandsworth

      • You and the team at Rostrvm helped me solve a problem caused by a third party within 2 hours and without mentioning that it wasn’t your API changed.  Your help was much appreciated.

        Support user

      • “rostrvm CallGuide technology allows us to capture information from people who are phoning us, emailing us, dropping in to see us, faxing us or sending an SMS.”

        London Borough of Wandsworth

      • "For team leaders the management information is useful in one to one reviews. It allows us to easily show how Officers are performing as individuals and in comparison with the team."

        London Borough of Wandsworth