Call us on 0800 6122 192 or email: enquiries@rostrvm.com

  • Rostrvm Solutions Limited – About us

  • About Rostrvm Solutions

    Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centres, contact centres and back office operations efficient through call and task routing, predictive dialling and desktop optimisation.

    The ‘buzz’ in the software industry is about Software as a Service (SAAS); Rostrvm Solutions approach is different; rostrvm S@YS Software at Your Service – Where you need it. When you want it. Software at your Service.

    Rostrvm was established in 1986 as a division of royalblue, the financial trading applications company. Today, Rostrvm Solutions is privately owned and based in the UK in Woking, Surrey.

    As a privately held company we maintain a strong culture of independence which is increasingly rare in our market sector. We see our independence as a major benefit to our customers and partners – it guarantees the openness of our technology and the objectiveness of our approach and advice.

    Our rostrvm application suite helps organisations to achieve and exceed business objectives whilst delivering personalised customer service.

    Rostrvm Solutions’ continuous record of technological and commercial innovation led to recognition by global consulting firm Frost & Sullivan and the presentation of an award for “Global Excellence in Technology Innovation”. Our success is due to unrivalled technical expertise and call centre experience coupled with a “can do” attitude to the needs and challenges of our customers.

    An extended view of Rostrvm Solutions’ position in call centre history is available here.


    Rostrvm Solutions is ISO9001:2008 accredited for all business processes.

    iso 9001:2008

    Registered in England:
    No. 04246427

    Registered office:
    Dukes Court Duke Street Woking Surrey GU21 5RT

    VAT Registration No.:
    790 8139 04

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    South East Contact Centre Forum member

     

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      • "For team leaders the management information is useful in one to one reviews. It allows us to easily show how Officers are performing as individuals and in comparison with the team."

        London Borough of Wandsworth

      • “Working with rostrvm has been very straightforward. They have taken the time to understand what we need and delivered exactly what we need.”

        Nottinghamshire County Council

      • “We called on a number of technology suppliers to see what they could offer and chose Rostrvm because they could provide everything we needed at a very competitive and cost-effective price.”

        Fidessa group PLC

      • “If you have a new idea, Rostrvm will make it work. Their applications open up so many new avenues for us and ensure we stay ahead of the game…..

        One-Sure Insurance

      • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes”

        Autonet Insurance

      • “The callback facility means that our customers perceive that they are getting a high quality service whilst giving us the control to handle the call volumes.”

        London Borough of Wandsworth

      • “We are delighted with the increase in productivity overall, and the improvement in customer satisfaction levels and staff motivation.”

        Canterbury City Council

      • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes.”

        Autonet Insurance

      • “We are pleased with the way the project is going and look forward to a long-term relationship with rostrvm”

        Aquira

      • “rostrvm really does do exactly what it says on the box and its capabilities are there when we are ready to use them.”

        Fidessa group plc

      • “rostrvm CallGuide technology allows us to capture information from people who are phoning us, emailing us, dropping in to see us, faxing us or sending an SMS.”

        London Borough of Wandsworth

      • “It’s a cliché, but if you don’t measure it, you can’t manage it…….. .”

      • “The Customer Service Centre isn’t just about handling large volumes of calls efficiently; it’s about taking ownership and dealing with customers’ problems effectively”

        Nottinghamshire County Council

      • “It is crucial that the technology infrastructure that we operate reflects the same ability to move quickly to take advantage of any opportunities. The rostrvm product is ideally suited for that environment.”

        Asia Risk Technologies

      • “The rostrvm system offers flexibility with the way we handle customers calls with the automation of specific transactions, intelligent routing, means we can do more without having to spend more!”

        West Bromwich Building Society

      • You and the team at Rostrvm helped me solve a problem caused by a third party within 2 hours and without mentioning that it wasn’t your API changed.  Your help was much appreciated.

        Support user

      • “We would recommend rostrvm to another call centre and we have other companies come to our site to see it in action - it’s a great piece of kit which suits our needs”

        EDF Energy

      • One of our customers used rostrvm DeskTop on a mixture of legacy applications and has reduced the time and hassle required to handle a data entry and processing task from 12 minutes to 45 seconds!

      • “The dialler solution ensures productivity and structure for our agents, whilst it provides the business with reporting in order to lever performance and maximise our campaign strategy.”

        First Choice Holidays