TSC implements rostrvm predictive dialler
Woking and Falkirk (UK) December 4th, 2003 - Telecom Service Centres Ltd (TSC), the provider of inbound and outbound multichannel contact services with customers such as Direct Line and Scottish Power has chosen the OutBound predictive dialler from Rostrvm Solutions as the automated dialler platform to replace the previous Genesys system.
This implementation follows TSC's strategic requirements review which identified a need for a reliable, scalable platform recognising the growing needs of TSC's business, both at its current outbound campaign base in Falkirk and also across multiple UK sites. The solution also facilitates TSC's International dimension.
"Ongoing accountability and ownership for the successful operation of TSC's outbound services and the underlying technologies is imperative." commented Gary Bettis, IT Director, TSC. "Rostrvm has taken the time to understand our business needs technically, operationally and commercially. We are delighted with the performance of the rostrvm OutBound software, and, perhaps more importantly, Rostrvm has demonstrated the responsiveness and commitment to go beyond being a supplier to become a core part of the TSC team."
Bettis continued "We deliver high quality service to our clients. The rostrvm dialler provides invaluable functionality, such as conformance to DMA autodialing guidelines, to help us to help our customers ".
Rostrvm Solutions' Sales Director, Peter Brown remarked, "We are thrilled to welcome TSC as our latest customer. By working with TSC at all levels, from TSC's call hall to the boardroom, we gained a clear insight to the key business drivers. In just a few months we have created a true partnership."
The Rostrvm Solutions predictive dialler software is fully integrated with TSC's existing Avaya ACD infrastructure. The software can operate as a high performance predictive dialler, as a progressive dialler to support telemarketing activity and as a general-purpose preview dialler to meet the demands of TSC's expanding customer base.