Rostrvm Solutions extends Invex SIP Call Centre functionality
Woking (UK), January 18th, 2005 - Rostrvm Solutions Limited has added a range of new features and functions to Invex®, the company's SIP-based Voice over IP call centre package.
rostrvm Invex is a sophisticated call centre platform for new, 'green field' call centres and those based on traditional technologies migrating to a converged IP world. Invex delivers inbound and automated outbound call handling together with advanced features such as CTI screen pop, call transfer with data and off-the-shelf integration with leading CRM applications.
New features in the latest release include extended support for mixed hardware infrastructures. Rostrvm Solutions' patented ClipBoard® provides the ability to seamlessly manage calls between traditional TDM telephony environments and the new Voice over IP world.
Lindsay Brown, Technical Director, Rostrvm Solutions Limited, said, "This new functionality means that Invex can be used to extend the life of existing technology investments whilst adding a range of advanced features to deliver high quality customer service at reduced cost."
Brown continued "We have also extended the range of supported desktop devices. Invex now supports hardware telephones as well as PC-based soft phones at the desktop".
A further addition to the rostrvm Switchless Call Centre™ portfolio is a SIP call treatment and Interactive Voice Response (IVR) package rostrvm AutoAgent®. "AutoAgent is a great example of the power of SIP combined with our strengths in integrating multiple technologies." commented Brown. "AutoAgent uses low-cost off-the-shelf components to support music on hold, intelligent announcements, DTMF digit collection and CTI data delivery in both Voice over IP and traditional telephony infrastructures.", commented Brown.
Invex and rostrvm AutoAgent use the Session Initiation Protocol (SIP) as the mechanism for establishing communications between the call centre and its customers. SIP has been designed from the ground up to work across the Internet and to inter-work easily with other Internet standards.
Because SIP was designed specifically for use across the Internet it has none of the baggage that goes with the alternative H.323 standards.
The way in which SIP has been designed makes it very flexible. It is this flexibility that is used to provide the different functions required in a fully integrated package.
SIP is widely used in third generation mobile networks and is a key building block in new mobile applications that will ultimately impact and benefit the call centre.