Rostrvm Solutions delivers advanced call centre data encryption
Woking (UK), January 2006 - Rostrvm Solutions Limited has added integral data encryption to its multimedia call centre software suite.
Increasing volumes of text-based call centre transactions - email and SMS for example - together with the parallel increase in flexible-working practices such as home working make data security and data encryption an important issue.
rostrvm helps call centres benefit from low-cost location flexibility offered by the Internet whilst protecting private data from unauthorised eavesdroppers.
"rostrvm is designed for location independent operation, allowing agents to work anywhere - branch offices, at home or across the world." says Lindsay Brown, Rostrvm Solutions' Technical Director. "Advances in Internet technology make it easy to connect agents to a rostrvm call centre without investing in dedicated data structures or complex Virtual Private Networks. All you need to become an agent is a PC, a phone - which could be a soft phone in your PC! - and an Internet connection."
Brown continued, "But unfortunately we all have to worry about data security on the public Internet. We have addressed this potential risk by embedding encrypted, compressed tunnel technology for TCP/IP and UDP data traffic as a standard feature of our call centre software suite".