4 for 14 – Social media in the contact centre

4 for 14 – Social media in the contact centre

2014The use of social media in the contact centre has been on everyone’s radar for a long time and as our research shows social media in the contact centre is starting to happen.

contact_centre_multi_channel_managementAs social media goes mainstream it needs careful planning. Take the time to read our 10 tips for integrating social media, discover what industry leaders are thinking in the  Rostrvm-sponsored Inner Circle Guide to Multichannel Customer Contact and register for our free planning tools.

2017-01-04T05:52:01+00:00