One thing that we know for certain is that predictive dialler use will continue be a focus for Ofcom and the Information Commissioner’s Office; this will drive predictive dialler users to look again at the dialler’s role in customer relationship management. Smart contact centres have already seen the business improvement derived from precision dialling. Precision Dialling gives you the optimum chance of making contact with your customers because you dial:
- At the right time
- In the right place
- With the right message and medium to catch their attention
So there’s no more endless re-dials to the same person with the associated risks, wasted time and effort. We can take your contact operations from traditional Preview, Predictive and Progressive dialling to modern Precision Dialling.
To truly optimise your customer contacts in 2014 make your dialler an integral part of your business growth strategy..